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Erica here, nice to meet you 🤝

I'm a UX and design leader, transplanted Tennessean, Chicago resident, and craft beer and spirit taster.

My career began in marketing and PR in 🎵 Nashville, but within a few years I found a more natural fit that combined problem solving and creativity – User Experience Design.

Since then, I've spent the last 12+ years helping design solutions across multiple industries that engage, delight, and improve efficiency. As a designer of digital experiences for companies, startups, and organizations of all sizes, I’ve continued to believe one thing – empathy for your users will bring the most impactful products. Design is doing a disservice when it’s sole function is to look nice.

Design should serve, should bring purpose, and should convey your values. If you'd like to learn more about my career or experience, please get in touch!

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Work Experience

2020 to Present

Kith + Kin

Head of UX & Design

Led design of product, completed preliminary and ongoing user research, and managed product release and testing efforts for alpha, beta, and commercial releases

2020 to Present

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Lead User Experience Designer (Contract)

Worked with multiple clients to design new products, refine UX in existing systems, develop brand guides, and consult on best practices

2019 to 2020

Solera Health

Senior User Experience Designer

Led design process initiatives and owned the research and design of a new enterprise tool geared toward healthcare providers, payers, and service representatives

2018

DePalma Studios

User Experience Designer

Worked with multiple clients to design new products and refine UX in existing systems

2013 to 2017

Health: ELT

User Experience Designer

Partnered with stakeholders, researchers, and users to design a tool that simplified multiple paper-based systems into a mobile and desktop solution to increase efficiency and accuracy

2010 to 2013

Freelance Consulting

UX & Digital Strategist

Worked with various companies, artists, and startups to develop and execute meaningful digital strategies including design, web development, community engagement, and social media

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Education

2005 to 2009

Middle Tennessee State University

Bachelor of Science, Recording Industry

🛠 Tools

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Figma, Sketch, and other design tools
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Miro, FigJam, and whiteboarding
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Invision and other prototyping tools
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Pendo, AppCues, Intercom user guidance
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Google Apps, Microsoft Suite, and Keynote

🎓 Knowledge

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Human-Centered UX
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Low-Fidelity Design
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User Flows
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Product Strategy
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QA & Testing
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Interface Design
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User Research
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Prototyping
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Usability Testing
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Branding & Logos